General Information

The City of Tracy provides water and sewage services, and contracts with Tracy Disposal Service for garbage pick-up. Accounts may be opened in person at the Finance Department located in City Hall. The Commercial Utilities Sign Up Form may be faxed to City of Tracy, Finance Department at (209)831-6846. All businesses located or doing business in the the City of Tracy are required to have a Business License.

Deposit

Prior to starting services, a $80 deposit is required from all businesses that rent or lease their business location. The deposit shall be applied to the closing bill upon moving and any remaining credit will be refunded. If the business moves to a new city service location, a new account will be opened and a new deposit will be required to start services. If multiple locations are serviced by the City, then a deposit may be required at each location. The deposit will not earn interest.

Businesses coming into Tracy to work or do business and request an account for only garbage service may be required to prepay the first load of garbage collected.

Utility bills for the prior month's use are mailed to customers monthly. All bills are due upon receipt. Any charges not paid by the delinquent date specified on the bill will be subject to a 10% penalty or $6–whichever is greater. In addition, accounts more than 45 days delinquent may be processed for disconnection. A $35.00 processing fee plus all balances owing will be required to maintain and/or restore service. There is a $15.00 charge for all returned payments and once three (3) returned payments are received from a customer, the City of Tracy may request cash payment for all future transactions. Only City personnel are authorized to disconnect or reconnect water service at the meter, any damage caused by unauthorized tampering may be subject to other fees.

Commercial Utilities Fees

Disconnect processing fee	$35.00
Cut lock fee	$25.00
Fee to pull water meter	$20.00
NSF/returned check fee	$15.00
Water Meter Test fee	$95.00

Closing Accounts

It is your responsibility to notify the City when you move or wish any changes made in your account. The water meter will be read within 1 business day of your requested closing date or receipt of your request, whichever is later. The closing bill will be prorated for the prior month's service. Requests may be made by phone or in person to the Finance Department, located in City Hall. Or, a Request to Close Utilities Form may be faxed to the Finance Department at (209)831-6846. Please Note: Property owners are responsible for basic monthly service fees on any vacant properties. An account for vacant property will not be closed.

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Remitting Payment

Payments may be mailed to:

City of Tracy
333 Civic center plaza
Tracy, CA 95376

Or paid in person at:

Tracy City Hall/Finance Department
8:00 am – 6:00 pm Monday through Thursday
8:00 am – 5:00 pm on alternating Fridays (City offices are closed every other Friday)

A night depository is available for after hours bill paying. Check or money order only; no cash, please.

PreAuthorized Payment Service (PAP)

PreAuthorized Payment Service is available to those wishing to have payments taken automatically from their checking accounts each month. Payments will be deducted from the specified checking account on the delinquent date of the bill each month. To sign up, inquire by phone or in person at the Finance Department, located inside City Hall. Or, download the Authorization For Automatic Payment of Utility Bill Form. Complete all sections, sign the form, attach a voided check and return to the Finance Department. Important: Continue to pay from your utility bill each month, until the notice "*AUTOPAY:* DO NOT PAY" appears on your billing statement.

Water and Sewer Service Complaints/Problems: (209) 831-4480
Garbage/Garden Service Complaints/Problems: (209) 835-0601
All Billing Inquiries: (209)831-6800

Summary of Commercial/Business Utility Rates

Water

Storm Drain

Each developed parcel of land within the city shall be charged a storm drain maintenance fee based upon the impervious area of the developed parcel. The Equivalent Consumer Unit is the basic unit for computation. One (1) ECU = 3,140 square feet. Each ECU will be billed at $1.20 and included on your City of Tracy utility bill, if applicable.

Sewage

Containers will be repaired or replaced at no additional cost provided that the damage was not due to customer misuse or negligence. Lost or stolen containers will also be replaced at no cost.

For service complaints or problems regarding garbage pickup please call Tracy Disposal at (209)835-0601. All billing inquiries should be directed to the City of Tracy at (209)831-6800.

A Material Recovery Facility and Transfer Station is located at 30703 South MacArthur Drive about one mile south of Linne Road The MRF is open to the public to accept additional waste in much the same way as a landfill would. A recycling buy back center is located at the MRF. For more information, call (209) 832-2355.

Commercial Utilities Sign Up Form

Important Notes:

Please print or type clearly. Complete all areas of form, be sure to indicate your requested start date and remember to sign at the bottom. An incomplete application may be refused or delayed.

A $80.00 deposit is required from all renters and those who lease their business location. In addition, if you are a business working in Tracy, that is requesting garbage service at jobsite, a prepayment equaling the first load picked up will be required. Refer to the Commercial Garbage section for current rates.

To make a deposit or prepayment, you may fax the sign up form and include a Mastercard or VISA account number to charge, in the space provided. Or, return the completed form along with $80.00 to the City of Tracy Finance Department, located inside City Hall. A night depository is also available for after-hours drop off. Check or money order only; no cash in the night depository, please.

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